Refund policy

30-Day Money-Back Guarantee
We want you to be genuinely happy with your Zetstep insoles. If you're not satisfied for any reason, you can return your order within 30 days of delivery for a full refund. Please contact us at support@zetstep.com to start your return.

Damaged or Defective Items
If your order arrives damaged or defective, we'll send a replacement at no cost. To qualify, please contact us at support@zetstep.com within 24 hours of delivery with a photo of the damaged or defective item.

How to Request a Return or Replacement
Email support@zetstep.com with your order number and, if applicable, a photo of the issue. We'll respond with next steps as quickly as possible.

Refunds
Once your return is received and reviewed, we'll process your refund to your original payment method. Please allow a few business days for the refund to appear, depending on your bank or card provider.

Contact Us
Zetstep is operated by VINE23, LLC.
Email: support@zetstep.com
Mailing address: PO Box 45, Ardsley, NY 10502